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Add chat and forms to your website

Put the SolMarrow website widget on your site: live chat and contact, lead, support or quote forms that arrive in your Inbox.

The website widget adds a chat button to your website. Visitors can chat with you or send a form. Everything arrives in your Inbox and each visitor becomes a person in People.

Note: The website widget is part of the Pro plan.

Set it up

  1. Go to Accounts → Website widget and click Set up the widget.
  2. Upload your logo, pick your brand color, and write a title and subtitle.
  3. Choose what to show: chat, a form, or both.
  4. For forms, pick a form type (contact, lead, support or quote). Add, remove or reorder fields. A field's answer can be saved to a People column, for example Budget.
  5. Under Email, pick your Default email (the list shows the emails you connected in Accounts → Email). Alerts for new chats and forms go to it, and email replies go from it. Without one, alerts go to your login email and replies go from SolMarrow.
  6. Under Website and install, add your website (for example yourcompany.com). Each workspace has one website; the widget works on it and its subdomains. For another website, use another workspace.
  7. Click Save widget, then Copy code.

Paste the code on your website

Add the code once, in your site-wide footer or custom code setting. It then shows on every page by itself; you never paste it page by page.

WebsiteWhere to paste
WordPressUse a header and footer plugin (for example WPCode) and add it to the footer, or your theme's footer.php.
ShopifyOnline Store → Themes → Edit code → theme.liquid, just before </body>.
WebflowSite settings → Custom code → Footer code. Publish the site.
FramerSite settings → General → Custom code → End of <body> tag. Publish.
Other sitesYour site-wide footer or custom code setting (one time), before </body>.

Reply to visitors

  • Each form arrives as its own conversation (tagged Form). A visitor's chat is one conversation (tagged Chat) until you click Close chat; their next message then starts a new one.
  • Under the reply box, Reply in chooses where your answer goes: the Chat, or an email from one of your mailboxes. Forms start with your default email; SolMarrow remembers what you last used in each conversation.
  • Chat replies show at once if the visitor still has the chat open. If they left and gave their email, they get the reply by email (you can turn this off).

Good to know

  • Spam protection: the widget only runs on your listed websites, has a hidden trap for bots, and limits how many messages one visitor can send.
  • Turn the widget off in its settings to hide it without removing the code.
  • If your site uses a strict Content-Security-Policy, allow https://app.solmarrow.com for scripts and connections.
  • Deleting the widget removes its conversations from the Inbox.
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Still need help? Email support@solmarrow.com. A person reads every message and answers within 1 business day.